Refund Policy

1. Statutory 14-day right (EU/EEA and UK)

Consumers resident in the EU/EEA or UK generally have 14 days to withdraw from an online purchase. For digital content delivered by download, that right ends once the download starts, provided you expressly consented to immediate performance and acknowledged losing the withdrawal right. That confirmation is requested at checkout.

In practice this means: if you have not yet downloaded the files, you may cancel within 14 days of purchase and receive a full refund. If you already downloaded them, the purchase is final — except in the cases listed in section 2, where we always refund.

2. We always refund in these cases

• The file never downloads, is corrupted or cannot be opened, and the problem cannot be fixed within a reasonable time;
• You received a materially different product from the one you ordered;
• You were charged more than once for the same order;
• The order was placed by mistake and you contact us before downloading the files.

3. What we cannot refund

• Files that have already been downloaded, where none of section 2 applies and the product matches its description;
• Change of mind after downloading (you are welcome to read the full recipe list and free samples before ordering);
• Dissatisfaction with recipes based on taste preference, ingredient availability or kitchen equipment;
• Sharing or redistributing your files, which also breaches our Terms of Service.

4. How to request a refund

Email liuronghua0526@outlook.com with:

• the order number shown in your confirmation email;
• the email address used at checkout;
• a short description of the problem and, if relevant, a screenshot or the error message.

We acknowledge every request within 2 business days and normally reach a decision within 5 business days.

5. How refunds are paid

Approved refunds are returned to the original payment method through Paddle.com Market Ltd, the merchant of record for your order. Refunds are made in the currency of the original transaction; any difference arising from exchange-rate movement is outside our control.

6. Missing files or other delivery problems

Your downloads stay available in the download area of this site and do not expire. If a link stops working or you lose your files, write to us — we will restore access as quickly as possible, usually the same day.

7. Duplicate payment or chargeback

If you were charged more than once, contact us before opening a dispute with your bank or payment provider. Duplicate charges are always refunded in full, and resolving it directly is considerably faster than a formal chargeback process.

8. Business purchases

If the order was placed by a company and paid for with a company payment method, please have an authorised person make the request and we will refund the same business account.

9. Contact

Refund requests and questions: liuronghua0526@outlook.com